Chatbots News

Personalization features were only identified in 47 apps (60%), of which all required information drawn from users’ active participation. Forty-three of these (90%) apps personalized the content, and five (10%) personalized the user interface of […]

Monitoring and analyzing chatbot performance can help identify areas for improvement and ensure the chatbot is meeting the needs of customers. Performance metrics to monitor can include user engagement, conversion rates, and user satisfaction. It […]